UPDATED DELIVERY INFORMATION
As a response to the current global crisis we wanted to update you on our shipping procedures currently in place.
PLEASE NOTE WE ARE NO LONGER ACCEPTING ORDERS OUTSIDE OF UK UNTIL FURTHER NOTICE DUE TO BREXIT NEGOTIATIONS AND COVID DELAYS
DELIVERY TO UK
Please note that all our items are handmade to order so all orders will take approximately 7 - 10 days to be dispatched.
We send all UK orders through Royal Mail first class, which are stating that some post is taking longer to be delivered due to staff shortages and new procedures in the current Covid 19 crisis, therefore please expect orders to take between 1-7 days to get to you after the dispatch date. You will receive an email notification when your goods have been dispatched.
Postage and packing is charged based on the value of your order:
UK Orders up to £16.00 Delivery - £2.50
UK Orders (value from £16.01 - £50.00) Delivery - £3.95
UK Orders from (value from £50.01 + ) Delivery - £5.95
SENDING A GIFT?
At this difficult time when its more difficult to give gifts in person, what could be more lovely than sending a little one some beautiful hair accessories, all handmade here in the UK.
Whether it be a birthday present, a new baby's first bows or just a lovely treat. We are happy to send your items in our signature wrapping with organza bag and tissue, along with a personal message on a gift card.
To send a gift just leave your message to the recipient on your order note when you checkout and make sure you give their address as the delivery address.
The cost of postage on returns is the responsibility of the customer unless the item is faulty, where in this instance we will happily refund return postage costs. This is on the condition that you have first contacted us and made us aware of the return and postage costs. When returning an item, you are responsible for the goods until they reach us. We cannot be held responsible for any goods lost in transit. Therefore we recommend that all UK orders are returned by Royal Mail Special Delivery and you retain your proof of posting. LovebySusie cannot issue refunds or compensation to items lost in transit on their return to us. International Orders should also be returned via a traceable method which insures against the full value of your goods.
RETURNS ADDRESS: Little Love, 21 Craiglockhart Crescent, Edinburgh, EH14 1EZ